Posted in Couponing, Healthy, Home Economics, Opinions & Commentaries, Product Testing

Service Review: Loblaws Click & Collect Grocery Service

NOTE: New blog post coming soon on my second attempt at using Click & Collect. Here’s a hint…. Use this code to receive $10 off your groceries with the service:

Loblaws’ super idea of Click & Collect might send consumers walking right back to the Superstore.

Having to drive by Loblaws each week, I have noticed that these pick up parking spaces are completely empty.  Being someone who is picky with selecting the perfect peach (PHEc Tip: Smell them, if they don’t smell like a peach, put it back!), I was hesitant.  Cue in a super busy day, some staples that are needed (who can screw up picking out a carton of milk), and I go online before 6am to see if this can help with a stressful life.

It looked so easy: “Shop Online. Pick up in Store.” I set up an account easily, hopefully to add my PC Points/Plus at the end upon checkout.

So “click” I did, and the webstore was beautiful.  It had a billion items (probably) and a tab for Flyers & Deals.  Swoon…. I was in love.

Then I tried finding my 2% Natrel Lactose-Free milk.  It’s not their best seller so then I had to go into the Milk & Dairy section.  There were still 78 items/options so I discovered “Search” in the top left corner.  That made it way easier.  Next item for me, butter.  (Yes, I know you are going to say something.  Everything in moderation and a good baker knows the value of butter at times.)  That’s when things really started to make me rethink:  $6.99 for 454g of salted butter. I know butter has increased in price over the past 5 years.  But a frugal PHEc wouldn’t pay that unless company was coming and I was in a pinch.

This showed me one complete downfall to this Click & Collect personal shopping service: No price matching!  Then I wondered….. I bet there is no couponing too!  Gasp!

For the average consumer in London, Ontario (one of the wealthiest cities in Canada, I think), this is definitely a “First Class Digital Experience” (seen on the back of the paper flyer I picked up in-store). Add the unadvertised $3-5 fee that the web store requires you to pay for the service to the Loblaws luxury (um, higher) shelf prices with no options for price matching/couponing, and I emptied my virtual cart.  This just wasn’t for me.  It could be for you. Here’s a list to summarize my thoughts so you can decide yourself:


Convenience – For busy nights, parents with screaming children, and for rushed lifestyles.

Valet for Groceries – Easy for people with mobility issues but can use a car.

Fun – Yes shopping online seems to be a hobby of some these days.

Cart Starter Options – Have a personalized shopping list ready every time you log on. It makes it easier to search and select the items, so even less time “shopping” for the items you usually buy.

Payments upon Pickup – No payment ahead of time but you do need a credit card to “secure” the order.  You can use debit instead of a credit card since you don’t technically pay when ordering.

Sales – Clearly marked and the same prices as the flyers.

Prices – Option to view products from Low to High prices to find a cheaper alternative of a similar food.

Personalize Pickings – You can specify if you want ripe fruits, or certain details to make sure it’s just how you’d pick it out.

Social Sanity – For those who hate busy times or crowed places, it can make grocery shopping peaceful.

Substitution Options – Allow substitutions or not.  If you do, you can specify if it has to be from the same brand, or never for a higher price.  You can decide at your car to take the item or not (it says). This personal preference can be saved on your account for each category – Milk vs Fruits & Veggies.


Cost – Higher prices are usually at Loblaws compared to its sister stores like No Frills & Superstore.  (Consider using Superstore instead which traditionally has the same products for a bit less.)

Minimum Purchase Required – You need to spend at least $30 to use the service.

Fee – Additional fee of $3 at less busy times and $5 after 5pm and on weekends.

Price Matching – No option for this, leading to an increased cost for the money savvy shoppers.

Coupons – No option for this.

Bags – It does ask in a text box (not a more visual drop box) if you are using your own bags. Obviously if you do not specify you could be charged the 5 cents per bag.  Another added cost.

Substitution Options – If you gave permission for them to substitute, you wouldn’t find out until you “collected” your order.  Plus if that was a necessary item, it might be not worth the extra costs, when you realize you went home with an unavailable item and the rest of the required $30 minimum of food.

Select Locations – Definitely not available at it sister store, No Frills. I’m not sure if EVERY Loblaws has this option. (Let me know if it’s available at locations near you.).

Personally, I’ll just keep sticking to the “Go & Grab” method of grocery shopping instead of “Click & Collect”.  It might be a busy day ahead for me, but at least I will get some walking and weight lifting (carrying the bags myself) in for my daily physical activity.  I think I’ll save my family a lot of money, since I’m not choosing the “First Class” experience.

Frugal Tip: Sign up for an account, check your email and you receive $5 off your “next” order. Consider it free valet (the Click & Collect fee for busy times) for one day!

*Please note that I have not used this service, as explained above, to completion.  It is possible that some details might change if I had been able to complete the entire service.


B.Sc. (Hon) Nutritional & Nutraceutical Sciences, P.H.Ec. Twitter @nutritionbites8 Instagram @nutritionbites Facebook NutritionBitesCanada Pinterest @nutritionbites Blog On WordPress Website

6 thoughts on “Service Review: Loblaws Click & Collect Grocery Service

  1. Recently I was checking out the click and collect option. I looked under the FAQ section regarding fees. In there it states there is a $3 – $35 fee for this service. I have also heard from people I know that the fee is $35.
    Just wondering about this. I am in the Leamington area. Near Windsor.
    Do you know anything about this difference in fee schedule?


    1. They have been changing their program but I think it’s based on the times and dates you want to pick up your groceries. Other fees now might have an additional “advantage” attached to them. It seems like you have to order everything before you know the actual fees.


  2. I’m very upset with Loblaws click and collect. They charged me 125% of my order and then 100% of my order total when I picked it up. I ordered $300 and they held an additional $375 on my credit card without my knowledge or permission! So if you want to make a $300 purchase you’d better have $675 available on your credit card. They hold the additional $375 for 5 – 7 Business Days! When you call in to their customer service you can tell they deal with upset people all day because of this, and they don’t care and don’t help. Furthermore, the groceries are safe in the store – you can’t just get them without paying – so there’s no need to charge twice! This is a disgusting practice and should not be allowed! I agreed to the $300 for my groceries and that’s all! I didn’t plan on spending 3 hours on the phone calling 7 different times to get this resolved. I am absolutely disgusted with Loblaws. If they want to charge a 10% non refundable deposit to deter people who aren’t serious, that would be reasonable. Charging people 225% to pick up groceries is ridiculous!


    1. I have used this service since they first offered it. Love it! There is a either a $3 fee OR a $5 fee, depending on the time you select for your pick up. High traffic times, as in after 5pm, will be $5.
      In the special request box at the end of placing your order is where I write that my preferred payment is my debit card not my credit card and they have always accommodated this practice with out any issues and no charges to my credit card.
      On the site,the history of all my previous orders are listed , by date, and I am able to quickly place my order. After using the history for the basics, I will then use the search for other items & also look at the flyers.
      I have often received a survey request after picking up my order. Several times after completing the survey, they will send me a $20 coupon off my next order, which obviously more than pays for the $3 service fee.
      I think this service is great. I think you need to try it out a few times before deciding if it’s not for you.


  3. I recently have used the service in Ottawa and found it very handy. I shopped for mostly items that I don’t care the I don’t select myself (great deal on yogurt, stocking up on steel cut oats, package of mushrooms, tortillas,…). There is a cost yes, and for me right now it was worth it. I do like shopping for my own produce though and will shop for just that soon.

    Regarding the double credit card charge, I have had that at other places too ( like gas station where you authorize up to $75 and you fill the tank for $55 – charged for both as they hold that amount). It is also included in their FAQs but you’d think they could reverse the hold a little faster.

    So definitely not for everyone but read the FAQs including fees, and if your card can handle double charges for a while, it may be worth it for you.


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